What happens after a hotel room inspection?
In most hotels, a room inspection ends with a checklist. The finding still has to reach the team that fixes it, often by a second entry into another system. With Levee, the inspection agent checks the room against the brand's standard as it is filmed, opens the finding with the photo attached, and sends a task to the team that owns it.
From the room to the fix.
Step through what happens between a photo at 4:02 PM and a closed record, with no second entry anywhere.
- 01 Capture
The housekeeper checks 412 before leaving it.
The inspection agent reviews the room as it is filmed. The video streams straight to Levee, encrypted in transit and at rest. Nothing is stored on the phone.
Back on sale sooner.
- 02 Check
The agent checks it against the standard.
Harrow standard 4.2, bathroom presentation: full amenity set, towels to count. The video does not match. The agent flags it while the housekeeper is still in the room.
Flagged as it is seen.
- 03 Finding
A finding is opened.
The photo, the room, the standard and the time are attached. Nobody types it twice.
Nothing lost between departments.
- 04 Task
A task goes to Housekeeping.
In the housekeeping system the team already uses, with the photo and the standard.
Owned before the room is released.
- 05 Closed
Housekeeping closes it with a photo.
The record of Room 412 is one record: the finding, the re-set, the photo and the standard. The GM, the regional and the owner all read the same one.
One record. Fixed for good.
A checklist, or a record.
| Question | With a checklist | With Levee |
|---|---|---|
| Checked against | A generic checklist | Your brand's standard and the property's SOPs |
| When a miss is caught | When someone reviews the score | While the housekeeper is still in the room |
| How the finding reaches the team | Typed again into the work-order system | A task in the system the team already uses, with the photo and the standard |
| Proof of the fix | A ticked box | Closed with a photo |
| Who sees it | The inspector and the manager | The GM, the regional and the owner read the same record |
What it changes on property.
Questions
About room inspections with Levee.