Standards reach the shift.
Standards set the expectation; SOPs are how each property meets it. Levee carries both to the moment of work, and shows leaders where the standard held.
From standard to fixed, one example.
A standard that lives in a binder is a hope. A standard that is checked on every walk is an operation.
- 01 Standard
Harrow standard 4.2
Full amenity set in place, towels to count and fold. Set once, by the brand; the same at every Harrow property.
The brand's standard, on the property's shift.
- 02 Inspection
Checked on every walk
Not sampled at the QA visit. The inspection agent knows the standard and checks Room 412 against it as the room is filmed.
Verified, not sampled.
- 03 Finding
Short set-up, photographed
The finding is opened with the photo, the room and the standard attached, and sent to Housekeeping.
Nothing lost between departments.
- 04 Fixed
Closed, on record
The fix is closed with a photo. Standard, finding and fix stay together, so the brand and the owner see the same thing the GM sees.
Fixed for good.
Standards, SOPs and training, one place to put them.
Start with the binder you already have.
Upload the binder. Levee reads it, structures it and serves it on the shift.
Standard operating procedures become answers at the moment of work, by department, room type and shift.
Brand standards, verified on property.
Visible standards are checked when the room is walked, not when the auditor visits.
Training that shows up on the shift, not in the binder.
When a finding is out of standard, the SOP step arrives with it. Coaching happens where the miss happened.
How it works
For the people who have to run it.