Solutions · Brands · Brand standards
How do hotel brands verify standards across franchised and managed hotels?
Most brands verify standards through QA visits: an auditor checks a property on one day, and corrective actions go to the owner and into the property's own systems. Levee brings brand standards into daily work at franchised and managed properties, and shows the brand which findings were fixed, and which weren't.
Between QA visits, on every walk.
The QA visit stays the brand's verification. What changes is what happens on the days in between.
- Visible standards are checked when the room is walked, not when the auditor visits.
- The property team sees the standard as they check it.
- Findings carry the standard number, the photo and the room.
Corrective action, verified.
- Corrective actions are recorded with a photo, in the property's own system.
- The brand sees the closure the day it happens, not at the next audit.
- Repeat findings surface by standard, across properties.
One standard, many properties.
A standard says what good looks like and is the same at every property it covers. An SOP is how each property's team delivers it, so two properties can run different SOPs and meet the same standard.
Questions
No. The QA visit stays the brand's verification. Levee keeps the record between visits: what was found, what was fixed and what repeats.
Visible standards, the conditions the inspection agent can see as the room is walked and checked against the standard.
No. A standard is the required outcome and is the same at every property. What a property adapts is its SOP, the way its team meets the standard.
In the property's own system. Levee connects to the systems hotels already use rather than replacing them, and the brand sees the closure the day it happens.