Glossary · PIP (property improvement plan)
What is a PIP in hotels?
A PIP, or property improvement plan, is the list of physical upgrades a hotel brand requires at one property so it meets the brand's standards: rooms, corridors, lobby, exterior, systems. The brand sets the scope and the deadline. The owner funds and completes the work. It is a renovation plan, not a standard.
In practice.
- Who issues it, who pays. The brand prepares the PIP, often after inspecting the hotel, and attaches it to the franchise agreement. The owner pays for the work. Some agreements call it a product improvement plan.
- When it arrives. At set moments in the life of the flag: a new franchise or conversion, a sale of the hotel, a renewal, a brand-wide refresh, or an inspection that finds the physical product short.
- How it works. The owner reviews each line item with the brand, asks for waivers or more time where the case is strong, gets materials approved, then schedules the work against the deadline.
- What it is not. A PIP is not a standard: the standard is the condition; the PIP is the project to reach it. It is not a work order either: a work order is one repair; a PIP is capital.
Where Levee fits.
Levee does not schedule or budget a PIP. It connects to the systems a hotel already uses, so a condition finding, its fix and the standard it missed stay on one record that the GM, the regional and the owner read.
Questions
The owner. The brand sets the scope and the deadline; on a sale, the buyer usually takes on the PIP as a condition of keeping the flag.
Often, line by line. Owners ask for waivers on specific items or for more time, and the brand decides.
A PIP is a brand-required renovation. An owner can renovate without one; a PIP is the list the brand requires, on the brand's timeline.