Glossary · Work order (hotel maintenance)
What is a work order in hotel maintenance?
A work order is the record a hotel opens when something needs fixing: the room or asset, the fault, who reported it, who owns the repair and when it closed. Housekeeping, Front Office, guests and inspections raise them; Engineering owns them. It tracks one repair. It is not a standard, and not a PIP.
In practice.
- Who raises it, who owns it. A housekeeper finds a lamp out while turning a room; Front Office logs a guest call; an inspection flags a loose handrail. Each becomes a work order, and Engineering owns it.
- The life of one. Opened with the room, the fault and a photo. Prioritized, assigned, completed with notes, verified and closed. Closed orders build the asset's history.
- Reactive and planned. Most work orders are raised when something breaks. Preventive maintenance orders come from a schedule and run through the same queue.
- What it is not. A finding is what was observed; the work order is the task that follows. A PIP is a brand-required capital project; a work order is one repair.
Where Levee fits.
Levee's inspection agent opens the finding with a photo and a task to the owning team, in the systems the hotel already uses, so the finding, the fix and the standard stay on one record.
Questions
Anyone who sees the problem: Housekeeping on a room turn, Front Office from a guest call, an inspector on a walk, or a preventive maintenance schedule. Engineering takes ownership from there.
A work order is one repair, funded as repairs and maintenance. A PIP is a brand-required capital project, set by the brand and funded by the owner.
No. A finding is what was observed, with the standard it missed. The work order is the task that gets it fixed.